Frequently Asked Questions

What Payment Methods Do you Accept?
We accept Cash, and all major Credit and Debit Cards except American Express. 
We do accept EBT/SNAP Benefits.  We do not accept personal checks.

Can you hold an item for me?
Due to the nature of our store we are unable to hold or layaway items. 
 
If I buy a lot can I get a discount?
No, the items are already discounted. 

Do your Lifetime products have a warranty?
No, but we do guarantee that all the parts are there and it is working properly.  Let us know within 72 hours if it is otherwise and we will process an exchange or return for you.  

What is your current cookie selection?
We try to update our selection every week.  To see our current selection CLICK HERE.

What day do you receive Lofthouse cookies?
We receive cookies once a week, typically Thursdays.  All Lofthouse products arrive to us frozen and have at least a 2-6 week shelf life (depending on the variety) from the time we receive them.  We may have Christmas cookies in July, but because they are arrive frozen, they are still fresher than the grocery store!

How much do the Lofthouse Cookies cost?
Prices may change, but generally cookies are $.10 - $.15 per cookie depending on the variety, and the quantity purchased.  If you purchase a sealed case (120 - 150 cookies) of a single variety you will get a better deal than purchasing individual packs of 10 cookies.  If the sealed cases are not displayed, ask an employee if we have more in the back as we often run out on the salesfloor - especially during the holidays.

What is wrong with these cookies?  Why are they so cheap?
The BDO Outlet is the only location that sells the Lofthouse factory seconds.  Our cookie prices are over 50% off regular retail, and are typically fresher than you would find at a grocery store.  Often this is because the tray’s actual weight doesn’t match the label, overproduction, packaging error, color variance and a variety of other reasons that do not affect the cookies scrumptiousness.  The majority of the time you will never notice the difference between the cookies sold at the BDO Outlet and comparable cookies.

Do you donate cookies?
The BDO Outlet does not donate cookies, although you may check with the Lofthouse cookies production facility which may.

What products do you carry?
We have product from over 50 different companies and our product selection is always changing.  The best way to find our is to stop by!  Otherwise, follow our Facebook page where we post new arrival that we have large quantities of and sign up for our weekly email deals.

Return Policy

The BDO Outlet has a 7 day exchange, return, and refund policy.  Each product must be returned with the receipt and in original condition (including all tags and packaging).  Ask a manager for complete details.